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Regulatory Statement

Statement - 28.03.24

Regulated Services

We are reaching out to address a matter of importance concerning one of our financial promotions you may have recently viewed. It has come to our attention that some of our promotional material did not fully comply with the Financial Conduct Authority (FCA) standards. Specifically, this pertains to an advertisement that might have influenced your decision in lodging a claim with our legal panel.

First and foremost, we want to express our sincere apologies for any inconvenience or confusion this may have caused. Upholding regulatory compliance and ensuring the clarity and accuracy of our communications are paramount to us. Upon discovering this oversight, we have taken immediate steps to correct the advertisement in question and have conducted a thorough review of our promotional materials to prevent such occurrences in the future.

Should you have any concerns or require further clarification about the claim service or the terms outlined in the advertisement, our dedicated customer support team is here to assist you at We are committed to resolving any queries you may have promptly and efficiently.

If, after your review, you feel that the service we provide is not right for you, we will discuss all available options with you, including but not limited to cancellation of your claim.



Non-Regulated Services

We are reaching out to provide an important clarification regarding the regulatory status of diesel emission claims/police complaint claims. As you may know, is regulated by the Financial Conduct Authority (FCA) in respect of certain claims management activities. However, we wish to clarify that diesel emission claims/police complaint claims do not fall within the FCA's regulatory jurisdiction and are therefore not regulated by the FCA.

This distinction is important to understand, but please rest assured that it does not in any way impact the quality of service you will receive from or our legal panel. We are committed to upholding the highest standards in all our operations, and our referral to our legal panel is a testament to this commitment.

We would also like to reassure you that our legal panel are fully regulated by the Solicitors Regulation Authority (SRA). This ensures that they adhere to strict professional and ethical standards in managing your diesel emission claim.

We wish to also point out that you may not need to use the services of a claims management company: you can potentially do the claim yourself. However, you have chosen to use to manage your claim with our legal panel.

Our priority is to provide transparent and reliable assistance. Should you have any questions or require further clarification, please do not hesitate to contact us at

If, after your review, you feel that the service we provide is not right for you, we will discuss all available options with you, including but not limited to cancellation of your claim.

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Important Information:

Fairweather Group Ltd t/a do not give legal advice. You do not need to use a claims management company to make a claim. You have the right to use the relevant Ombudsman to seek redress for free. More information on your particular Ombudsman can be found on our Terms & Conditions. You can also seek legal advice elsewhere.

The No Win No Fee Success Fee is based on which expert panel member we refer you to and is payable to them. Our panel currently consists of a number of law firms, which can also be found on our Terms & Conditions. The No Win, No Fee varies, but is generally between 25%- 50%+VAT.

There may be a termination fee if you cancel your claim with a panel member after the cooling-off period. We are paid a referral fee by our panel members for a successful introduction. Fairweather Group Ltd will not charge you for our service.

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