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Our Team

Read about the team.

Lawrence Sykes

Operations Director

Lawrence is the Operations Director at He has worked within the property, marketing, and legal sector for the past 20 years, putting him in good stead to oversee the operation efforts.

He is passionate about SEO in particular, which is reflective of the site’s current ranking positions for a number of competitive terms. His work is also now heavily focussed on blockchain technology, and AI, and how these new developments can integrate within the legal sector.

Lawrence enjoys flying small aircraft and shotgun shooting, but not necessarily at the same time. He also loves restoring classic cars. His favourite holiday destination is beautiful Italy.  

Charles Holland

Marketing Director

Charles is a Marketing Director at He has been working with content publishers as well as legal & financial brands for almost a decade – helping create unbeatable offers for brits. 

Companies that he has worked with include MoneySavingExpert,, MoneySuperMarket, Lloyds Bank, Vanquis Bank, HSBC, PensionBee & more.

Charles is half Dutch, half Australian, and likes to paint toy soldiers and play wargames in his spare time. His favourite holiday destination is Italy.

Ben Snape

Business Development Director

Ben is the Business Development Director. He got into the legal industry through working with a large credit hire vehicle company, coupled with valuable experience in administration within a law firm. Ben then saw an opportunity and opened and ran a successful CMC and 350-seater call centre for 10 years.

This CMC provided 4,500 claims a month to numerous law firms throughout the UK. After seeing the opportunity within online marketing, Ben moved from the call centre setup, and saw how online methods can produce far more work, with far less people.

Ben is currently building his own dream home. He also likes to watch and play football, play golf (badly) and enjoys driving anything with an engine. His favourite holiday destination is Los Angeles.

Samantha Holloway


Samantha is a Director at She oversees all operations related to the smooth running of the business. Sam looks after both client-facing projects, and also liaises with the members of our solicitor panel, ensuring that the service provided is second-to-none.

She has previously held roles in the police force and social housing sectors, before establishing her own business within the marketing industry. This experience puts her in brilliant stead to ensure ClaimExperts provides the best possible service to those who need it.

Samantha likes to make candles in her spare time, and also enjoys yoga and walking. Her favourite holiday destination is Italy.

Gemma Fielding

Assistant Accountant/PA

Gemma works as Assistant Accountant/PA at Her previous roles include working as a Cabin Crew Member at Monarch, and Santander as a Customer Service Advisor in their banking team.

Gemma is a doting Mum to Jacob, and loves to go to gym classes. Her favourite holiday destination is Ibiza.

Mike Anderton

Customer Adviser

Mike is a Customer Adviser in the ClaimExperts team. Mike has worked in customer service and sales for most of his adult life. Helping people is a passion, and he brings this energy to his work every day.

Another passion of his is his beloved Manchester City, where he is a season ticket holder. He has been to over 60 football grounds in the UK and Europe. He also loves spending time with his daughter, metal detecting, and visiting his favourite holiday destination, Dominican Republic.

Shamus Salim

Customer Adviser

Shamus works in the customer adviser team here at ClaimExperts. He has worked in customer care and sales for over 15 years, and loves helping people every day.

He also loves football and travelling, having visited over 20 countries. His favourite destination is Greece.

Cara Buckley

Administration Executive

Cara works within the Administration Team at Previously, she worked as an Administration Manager for a large UK utility installation company, and has also been a manager of a number of successful, high-end restaurants.

In her spare time, Cara likes to go to the gym and practice yoga. Remarkably, Cara can touch her own nose with her tongue! Her favourite holiday destination is Zanzibar.

Shamma Hussain

Web Development Manager

Shamma is our very talented Web Development Manager. She has Bachelor's in Computer Science and has been in the IT industry for over 15 years, carrying out vital web design and development for various companies. She has also been in charge of a number of systems and software development projects for corporate businesses across multiple industries.

Shamma’s parents were born in Uganda, which is why she can speak Swahili, as well as Urdu, Punjabi and English. She likes to relax by completing jigsaw puzzles and reading non-fiction books. Her favourite holiday destination is Turkey.

Tom Latham

Administration Executive

Tom is an Administration Team Member within the team.

Tom worked for many years Administration for British Telecom. Here, he ran their strategic partner call system management program, ensuring smooth running of the calls in and out of the company.

Interestingly, Tom was a ballboy for a Charity Shield game between Liverpool and Manchester United after winning a competition in The Liverpool Echo. Before the game, David Beckham went to shake his hand and as a staunch Liverpool fan Tom took his hand away!

Tom’s favourite hobbies include travelling, especially to his favourite destination of LA, and cryptotrading. - We are Here to Help You

Our mission is to provide expert legal advice in relation to the mis-selling, mis-leading, and general mis-conduct of individuals and companies. Our promise to you is to always fight your corner.

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For Your Information: You do not need to use a claims management company to make a claim. You have the right to use the relevant Ombudsman to seek redress for free. More information on your particular Ombudsman can be found on our Terms & Conditions.

The No Win No Fee Success Fee is based on which expert panel member we refer you to. Our panel currently consists of a number of law firms, which can also be found on our Terms & Conditions. The No Win, No Fee varies, but is generally between 25%- 50%+VAT. We do not have a termination fee for any of our legal claims.