A couple experienced a fire in their first floor home-office. Heavy smoke deposits filled the remainder of their home. When the claim was settled they wrote -

“We were, obviously, in a very worried state unable to see how we would ever get our house straight and clean once more. Your guidance was needed and saw us through; you were professional and kind. The advice you gave was first-class and it was comforting to know you were always at the end of the phone.”