After dealing with a business interruption claim that required a good deal of accountancy, insurance and communication skills and in a situation where the insurers' adjusters were being particularly hard-nosed, the client's insurance broker wrote

“May I take this opportunity to express our thanks and gratitude on how you persevered with dealing with this claim over the last 2½ years and that we are very pleased that it has now been brought to conclusion ... I have often commented on the benefit of having a qualified adjuster working on behalf of the client and in cases such as this we really can see how easily matters can escalate both on a practical and technical level, which is far and beyond our ability to advise on. We do appreciate the working relationship that has been built up over this period with yourself.”